Refund policy

REFUND POLICY

ALL SALES ARE FINAL, NO REFUNDS OR EXCHANGE FOR CUSTOMER FAULT PURCHASES. PLEASE ENSURE TO MEASURE YOURSELF BEFORE PLACING AN ORDER. STORE CREDIT/REFUNDS ARE AVAILABLE ON APPROVED RETURNS ONLY. ANY CLAIMS OF RETURNS FOR MISPRINTED/DAMAGED/DEFECTIVE ITEMS ON THE PART OF MAARIFA ASAR MUST BE SUBMITTED IN WRITING VIA EMAIL TO MAARIFA ASAR CUSTOMER SERVICE WITHIN 7 DAYS AFTER THE PRODUCT HAS BEEN RECEIVED. CLAIMS DEEMED AN ERROR ON OUR PART WILL RECEIVE STORE CREDIT/REFUND.  DEFECTIVE MERCHANDISE WILL BE HANDLED ON A CASE-BY-CASE BASIS, AT MAARIFA ASAR’S SOLE DISCRETION. FOR PACKAGES LOST IN TRANSIT, ALL CLAIMS MUST BE SUBMITTED IN WRITING NO LATER THAN 7 DAYS AFTER THE ESTIMATED DELIVERY DATE. ALL RETURNS ARE SUBJECT TO RE-STOCKING CHARGES OF NOT LESS THAN 20%, MUST BE REQUESTED WITHIN 7 DAYS OF MERCHANDISE RECEIPT, AND MUST BE PRE-APPROVED IN WRITING VIA EMAIL BY MAARIFA ASAR CUSTOMER SERVICE. IF APPROVAL IS OBTAINED, CUSTOMER MUST NOTIFY MAARIFA ASAR CUSTOMER SERVICE OF ITS INTENT TO RETURN AUTHORIZED PRODUCT. ALL RETURN REQUESTS MUST BE ACCOMPANIED BY A RECEIPT WHICH IS PROOF OF PURCHASE WITH AN ORDER NUMBER OR INVOICE NUMBER ON IT, AND THE RETURN AUTHORIZATION NUMBER (RA #), BOTH OF WHICH MUST BE ATTACHED TO THE CARTON OR OTHER PACKAGING CONTAINING THE RETURNED PRODUCT. CUSTOMER IS RESPONSIBLE FOR ALL FREIGHT AND SHIPPING CHARGES ON ITEMS RETURNED THAT ARE NOT THE RESULT OF MAARIFA ASAR ERROR. ALL PRODUCTS MUST BE RETURNED IN THE SAME CONDITION IN WHICH RECEIVED. ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURN ITEM.  WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR CREDIT/REFUND. UPON RECEIPT & INSPECTION, IF YOU ARE APPROVED, YOU WILL RECEIVE A NOTIFICATION THAT A STORE CREDIT/REFUND WILL BE ISSUED IN THE AMOUNT EQUAL TO THE RECEIPT/INVOICE PRICE OF SUCH RETURNED PRODUCT OR THEN CURRENT PRODUCT PRICING, LESS ANY APPLICABLE DISCOUNT. IF NO RECEIPT IS PROVIDED, ITEMS CANNOT BE RETURNED.  IN ADDITION, NO RETURNS OF RELABELED, PRINTED, EMBROIDED, DECORATED, WORN, DIRTY, WASHED OR ALTERED GARMETS WILL BE APPROVED BY MAARIFA ASAR. ITEMS THAT FIT IN THOSE CATEGORIES CANNOT BE RETURNED. ORDERS DELIVERED OVER 30 DAYS ARE NOT ELIGIBLE FOR RETURN.

WRONG ADDRESS - IF YOU PROVIDE AN ADDRESS THAT IS CONSIDERED INSUFFICIENT BY THE COURIER, THE SHIPMENT WILL BE RETURNED TO OUR FACILITY. YOU WILL BE LIABLE FOR RESHIPMENT COSTS ONCE WE HAVE CONFIRMED AN UPDATED ADDRESS WITH YOU (IF AND AS APPLICABLE).

UNCLAIMED - SHIPMENTS THAT GO UNCLAIMED ARE RETURNED TO OUR FACILITY AND ORDERS RETURNED DUE TO THE WRONG SHIPPING ADDRESS OR A FAILURE TO CLAIM THE SHIPMENT WON’T BE AVAILABLE FOR RESHIPPING AND WILL BE DONATED TO CHARITY AT YOUR COST (WITHOUT US ISSUING A REFUND, EXCHANGE OR CREDIT). MAARIFA ASAR DOES NOT ACCEPT RETURNS OF SEALED GOODS, SUCH AS BUT NOT LIMITED TO FACE MASKS, WHICH ARE NOT SUITABLE FOR RETURN DUE TO HEALTH OR HYGIENE REASONS. YOU HEREBY AGREE THAT ANY RETURNED ORDERS WITH FACE MASKS WON’T BE AVAILABLE FOR REFUND, EXCHANGE, OR CREDIT AND WILL BE DISPOSED OF.

FORCE MAJEURE: MAARIFA ASAR SHALL NOT BE LIABLE FOR ANY FAILURE OR DELAY IN DELIVERY OR IN ITS PERFORMANCE UNDER THESE TERMS AND CONDITIONS OR OTHERWISE DUE TO ANY CAUSE BEYOND MAARIFA ASAR REASONABLE CONTROL, INCLUDING, WITHOUT LIMITATION, ANY ACT OF WAR OR CIVIL INSURRECTION, NATIONAL EMERGENCIES, ACTS OF GOD, FIRE, EXPLOSION, STORM, EARTHQUAKE, FLOOD, EMBARGO, RIOT, SABOTAGE, INDUSTRY-WIDE STRIKES, LOCKOUTS, LABOR DIFFICULTIES, SUPPLIER FAILURES, UNAVAILABILITY OR SHORTAGES OF MATERIALS, OR GOVERNMENTAL ACTS (COLLECTIVELY, “FORCE MAJEURE”). WHERE ANY PRODUCT SCHEDULED FOR DELIVERY BECOMES UNAVAILABLE AS A RESULT OF A FORCE MAJEURE EVENT, MAARIFA ASAR MAY, AT ITS SOLE DISCRETION, SUBSTITUTE SUCH PRODUCT WITH A COMPARABLE PRODUCT.

GOVERNING LAW; VENUE: THESE TERMS AND CONDITIONS SHALL BE DEEMED TO HAVE BEEN ENTERED INTO IN THE STATE OF TEXAS AND SHALL IN ALL RESPECTS BE INTERPRETED, ENFORCED AND GOVERNED UNDER THE INTERNAL LAWS OF THE STATE OF TEXAS WITHOUT REGARD TO PRINCIPLES OF CONFLICTS OF LAW THAT WOULD APPLY ANY OTHER STATE LAW. CUSTOMER HEREBY AGREES AND IRREVOCABLY CONSENTS TO SUBMIT TO THE EXCLUSIVE JURISDICTION AND VENUE OF THE COURTS OF THE STATE OF TEXAS AND OF THE UNITED STATES OF AMERICA LOCATED IN THE STATE OF TEXAS, FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMES AND CONDITIONS. EACH PARTY HEREBY WAIVES THEIR RIGHT TO A JURY TRIAL IN ANY SUCH CONTROVERSY. ANY ACTION BY CUSTOMER FOR BREACH OF CONTRACT MUST BE COMMENCED WITHIN ONE YEAR FROM THE MERCHANDISE SHIP DATE.

GENERAL: ALL PURCHASES AND SALES OF MAARIFA ASAR PRODUCTS TO CUSTOMER SHALL BE MADE SOLELY ON THESE TERMS AND CONDITIONS. THESE TERMS AND CONDITIONS SHALL BE APPLICABLE IN FULL TO ALL SUCH PURCHASES AND SALES. ANY MODIFICATION, SUPPLEMENT, OR AMENDMENT OF THESE TERMS AND CONDITIONS SHALL BE MADE IN WRITING BY MAARIFA ASAR AUTHORIZED MANAGEMENT REPRESENTATIVE ONLY. ANY TERM OR PROVISION OF THESE TERMS AND CONDITIONS THAT IS INVALID OR UNENFORCEABLE IN ANY SITUATION SHALL NOT AFFECT THE VALIDITY OR ENFORCEABILITY OF THE REMAINING TERMS AND CONDITIONS OR THE VALIDITY OR ENFORCEABILITY OF THE OFFENDING TERM OR CONDITION IN ANY OTHER SITUATION. ACCEPTANCE OF THESE TERMS AND CONDITIONS SHALL BE CONFIRMED BY ELECTRONIC SIGNATURE COPY BY PDF, JPEG FILE OR COMPARABLE FORMAT OR BY FACSMILIE, AND ANY SUCH ELECTRONIC SIGNATURE COPY SHALL CONSTITUTE AN ORIGINAL FOR ALL PURPOSES. THESE TERMS AND CONDITIONS AND MAARIFA ASAR INVOICE CONTAIN THE ENTIRE AGREEMENT BETWEEN MAARIFA ASAR AND CUSTOMER, AND SUPERSEDES ALL PREVIOUS CONTRACTS OR AGREEMENTS BETWEEN MAARIFA ASAR AND CUSTOMER. CUSTOMER AGREES THAT MAARIFA ASAR IS NOT BOUND BY ANY REPRESENTATION, PROMISE, CONDITION, INDUCEMENT OR WARRANTY, EXPRESS OR IMPLIED, NOT INCLUDED ABOVE.